Privacy Policy
Effective Date: October 4, 2026
Harbour & Main ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.
Information We Collect
When you contact us through our website, we may collect:
- Your name
- Email address
- Business name (if provided)
- Message content
We also collect basic technical information automatically, including:
- Browser type and version
- IP address
- Pages visited and time spent on our site
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested information
- Deliver our services if you become a client
- Improve our website and services
- Comply with legal obligations
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our business (e.g., email hosting)
- When required by law or to protect our rights
- With your explicit consent
Website Chat
Our website guide uses AI to answer questions about Harbour & Main. When you send a message, your message and the recent conversation are sent to our server and processed by Vercel AI Gateway and its model provider to generate a reply. AI responses may be inaccurate. Please do not share passwords, payment details or sensitive personal information in chat.
The conversation is held in the current page’s memory and clears when you reload or leave the page. We do not create a chat account or save a chat transcript in a Harbour & Main database. Our hosting and AI providers may retain operational logs under their own policies. Basic request information is used to limit misuse. The guide can link to our contact page, but sending a chat message does not send an enquiry to our team or book an appointment.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent for us to contact you
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.